Privacy policy

Effective Date: August 18, 2025

Chaïa respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our Shopify store.

1. Information We Collect
   When you interact with our store, we collect order information such as your name, billing address, shipping address, payment details, email, and phone number. We also collect device information including your IP address, web browser, and time zone, along with cookies. In addition, we collect usage information such as the pages you view, products you browse, and how you interact with our store.

2. How We Use Your Information
   We use the information we collect to process and fulfill orders, communicate with you about your orders and provide customer support, screen for fraud or suspicious activity, personalize your shopping experience, and send marketing communications if you have opted in.

3. Sharing Your Information
   We share your information with trusted third parties. This includes Shopify, which powers our website and checkout; payment processors such as Shopify Payments or PayPal, which process payments securely; shipping providers to deliver your order; analytics and marketing services such as Google Analytics or Facebook Pixel; and third-party apps that help provide store functions such as reviews, rewards, and shipping integrations. We do not sell your personal information.

4. Cookies
   Our store uses cookies to improve your browsing experience, keep your shopping cart updated, and analyze traffic. You can disable cookies in your browser, but some features of our store may not work properly if you do so.

5. Marketing and Email Consent
   If you choose to opt in to receive marketing communications, we may send you emails about our store, new products, and updates. You may withdraw your consent at any time by clicking “unsubscribe” in our emails or by contacting us directly.

6. Your Rights
   Depending on your location, you may have certain rights over your personal data. These may include the right to access the data we hold about you, the right to request corrections or deletion, and the right to opt out of marketing communications. Residents of California may request details and opt out of the sale of information under the CCPA/CPRA. Residents of the EU or EEA may exercise GDPR rights including access, correction, deletion, portability, and objection to processing.

7. International Data Transfers
   Your information may be transferred outside your country, including to Canada and the United States where Shopify and our service providers are located. Shopify complies with applicable laws regarding international data transfers.

8. Data Retention and Security
   We keep your personal information only as long as necessary to fulfill orders, provide services, or comply with legal obligations. We use administrative, technical, and physical safeguards to protect your information, but we cannot guarantee complete security.

9. Governing Law
   This Privacy Policy and any disputes related to it are governed by the laws of California, Los Angeles, without regard to conflict of law rules.

10. Changes
    We may update this Privacy Policy from time to time. Updates will be posted here with a revised Effective Date.

11. Contact Us
    If you have questions or requests regarding this Privacy Policy, you can contact us at:

Chaya@chaiaofficial.com