Terms of Service

Terms of Service

Welcome to chaiaofficial.com. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

These Terms govern your use of chaiaofficial.com and all services provided by CHAÏA ("we," "us," "our"). By using this site, you agree to these Terms in full. If you disagree with any part, please do not use our website.

2. Products & Pricing

All products are handmade by artisan communities in Brazil and India. Due to the handcrafted nature of our pieces, slight variations in color, texture, and size are natural and part of what makes each item unique. Prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors.

3. Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to decline or cancel any order for any reason. Payment is processed securely at checkout. We accept major credit cards and other payment methods as displayed at checkout.

4. Pre-Orders

Some items may be available for pre-order. Pre-order items ship within the timeframe stated on the product page. Full payment is collected at the time of the pre-order.

5. Shipping

We offer free standard shipping on U.S. orders over $150. International shipping rates are calculated at checkout. Estimated delivery times are provided at checkout but are not guaranteed. For full details, visit our Shipping & Returns page.

6. Returns & Exchanges

We accept returns of unworn, unwashed items with original tags attached within 14 days of delivery. Final sale items are not eligible for return. Return shipping costs are the responsibility of the customer. Please visit our Shipping & Returns page for instructions.

7. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of CHAÏA and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Limitation of Liability

CHAÏA is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability is limited to the amount you paid for the product in question.

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

11. Contact

If you have questions about these Terms, please contact us at chaya@chaiaofficial.com.